Terms & Conditions

2.1 Age Requirement

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our Website and make purchases. Minors may use the Website only with parental or guardian supervision and consent.

2.2 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.

3.1 Account Security

3.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activities
• Remain inactive for extended periods
• Provide false information

4.1 Product Information

• •We strive to display products accurately, but cannot guarantee that colors, textures, or dimensions on your screen exactly match the physical product
• •Product descriptions are for general information only
• •We reserve the right to limit quantities and discontinue products without notice

4.2 Jewelry Specifications

5.1 Pricing

• All prices are in Indian Rupees (INR) unless otherwise specified
• Prices include applicable GST
• We reserve the right to change prices without prior notice
• Promotional prices are valid for specified periods only

5.2 Payment Methods

5.3 Payment Security

• All online payments are processed through Razorpay's secure payment gateway
• We do not store your payment card details
• You are responsible for any additional charges imposed by your bank

6.1 Order Acceptance

Order placement does not guarantee acceptance. We reserve the right to refuse or cancel orders for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraudulent transactions
• Shipping restrictions

6.2 Order Confirmation

• You will receive an email confirmation upon successful order placement
• This confirmation does not signify order acceptance
• Order acceptance occurs upon dispatch of products

6.3 Order Cancellation

• You may cancel orders before shipment
• Post-shipment cancellations are subject to our Return Policy
• We may cancel orders and issue full refunds if unable to fulfill

7.1 Shipping Coverage

We currently ship across India. International shipping is not available.

7.2 Delivery Timeline & Charges

7.4 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

8.1 Return Policy

8.2 Non-Returnable Items

8.3 Return Process

1. Initiate return through your account or contact customer service
2. Pack items securely in original packaging
3. We will arrange pickup or provide return shipping label
4. Returns are inspected upon receipt

8.4 Refund Timeline

• Refunds are processed within 7-14 business days after receiving returns
• Refunds are issued to the original payment method
• Bank processing times may add 5-7 additional business days

9.1 Ownership

All content on the Website, including but not limited to:

• Text, graphics, logos, images, videos
• Product designs and descriptions
• Software and code
• Trademarks and service marks

are owned by or licensed to Aeramide and protected by intellectual property laws.

9.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.

9.3 Prohibited Uses

You may not:

• Copy, modify, or distribute our content without permission
• Use our intellectual property for commercial purposes
• Create derivative works
• Remove copyright or proprietary notices
• Use automated systems to access the Website

10.1 Reviews and Feedback

• By submitting reviews, comments, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use such content
• You represent that your content is original and does not infringe third-party rights
• We reserve the right to remove inappropriate content

10.2 Prohibited Content

You agree not to post content that is:

• False, misleading, or fraudulent
• Defamatory, offensive, or hateful
• Infringing on intellectual property rights
• Violating any laws or regulations
• Containing viruses or malicious code

12.1 Website Availability

• The Website is provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free operation
• We may modify or discontinue services without notice

12.2 Product Disclaimers

• Product images are for illustration purposes
• Actual products may vary slightly due to handcrafting
• We do not warrant that products will meet all your expectations

12.3 Medical Disclaimer

16.1 Applicable Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

16.3 Dispute Resolution

• We encourage resolution through customer service first
• If unresolved, disputes shall be settled through arbitration under the Arbitration and Conciliation Act, 2015
• Arbitration shall be conducted in Mumbai in English
• The arbitrator's decision shall be final and binding

18.1 Electronic Communications

By using the Website, you consent to receive electronic communications from us. These communications may include:

• Order updates
• Account notifications
• Marketing messages (with consent)
• Service announcements

18.2 Contact Information

For questions about these Terms, contact us at:

19.1 Entire Agreement

These Terms constitute the entire agreement between you and Aeramide regarding the Website and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect.

19.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any successor or affiliate.

19.5 Survival

Provisions relating to intellectual property, indemnification, disclaimers, and limitation of liability shall survive termination of these Terms.