Returns & Exchanges
Hassle-free returns within 7 days of delivery
1. Overview
At Aeramide Jewelry, we are committed to your complete satisfaction. We understand that sometimes a product may not meet your expectations. This policy outlines the terms and conditions for returning or exchanging products purchased from www.aeramide.com.
Key Points:
- 7-day return window from delivery date
- Refunds processed within 7-14 business days
- Free returns on eligible items
- Exchange available for size/defects
7 Days
Return window from delivery
Free Pickup
No return shipping charges for eligible returns
Easy Exchange
Quick size or defect exchanges
Full Refund
7-14 business days processing
2. Eligibility for Returns
2.1 Returnable Items
Products are eligible for return if they:
Returned within 7 days of delivery
Unused, unworn, and undamaged
All original tags and labels attached
Include original packaging and accessories
Include authenticity certificates (if provided)
Show no signs of wear, alteration, or damage
2.2 Non-Returnable Items
The following items cannot be returned:
Customized/Personalized Jewelry (engraved items, custom designs)
Earrings (due to hygiene reasons)
Items marked "Final Sale" or "Non-Returnable"
Damaged items due to customer misuse
Items purchased during clearance sales (unless defective)
Gift cards
Items without original tags and packaging
3. Return Timeline
3.1 Return Window
- Returns must be initiated within 7 days of delivery
- Package must be shipped back within 48 hours of approval
- Late returns will not be accepted
3.2 Extended Return Period
Extended returns available during festive seasons:
Diwali Season
15-day return window
Wedding Season
10-day return window
* Specific dates announced on website
4. Valid Reasons for Return
4.1 Accepted Return Reasons
4.2 Not Valid for Returns
5. How to Initiate a Return
Follow these simple steps to return your item
Initiate Return
Login to your account, go to "My Orders", select the item, and click "Return Item". Provide reason and upload photos if needed.
Get Approval
Your request is reviewed within 24 hours. Upon approval, you receive email confirmation with return authorization and shipping label.
Pack Securely
Use original packaging, include all accessories, tags, certificates, and return authorization slip. Pack items securely.
Ship Product
Schedule free pickup through portal or drop at courier center. Note tracking number for reference.
Get Refund
After inspection (48 hours), refund is processed within 7-14 business days to your original payment method.
6. Return Shipping
6.1 Free Return Shipping
Available for:
6.2 Customer Pays Return Shipping
Applicable for:
6.3 Return Pickup Service
- •Available in metro cities
- •Schedule through customer portal
- •2 pickup attempts made
- •Alternative: Drop at courier center
7. Inspection Process
7.1 Quality Check
Upon receipt, returns undergo inspection for:
7.2 Inspection Timeline
- Inspection completed within 48 hours
- Email notification sent with results
- Approved/Rejected status updated
7.3 Rejected Returns
If return is rejected:
- Product shipped back to customer
- Shipping charges apply
- Detailed reason provided
- Can appeal within 48 hours
8. Refund Process
Understanding our refund timeline and process
8.1 Refund Timeline
Item Received
We acknowledge receipt and begin inspection process
Quality Inspection
Item checked for condition, completeness, signs of use, and authenticity
Refund Processing
Refund initiated to original payment method after approval
Bank Processing
Additional time for bank to credit amount to your account
Total Processing Time: Up to 21 business days (7-14 days processing + 5-7 days bank processing)
8.2 Refund Methods
Original Payment Method:
- •Credit/Debit Cards: Credited to same card
- •Net Banking: Credited to bank account
- •UPI: Credited to UPI ID
- •Wallets: Credited to wallet
Cash on Delivery Orders:
- •Bank transfer required (provide details)
- •NEFT/IMPS transfer
- •Processing may take additional 2-3 days
8.3 Refund Amount
9. Exchange Policy
9.1 Exchange Eligibility
Exchanges available for:
- Size issues
- Defective products
- Damaged items
9.2 Exchange Timeline
- Must be initiated within 7 days
- Subject to availability
- One-time exchange per order
9.4 Exchange Shipping
- Free shipping for defective items
- ₹99 for size exchanges
- Express delivery not available
9.3 Exchange Process
- 1.Follow return process
- 2.Select "Exchange" instead of "Return"
- 3.Choose replacement size/product
- 4.Pay difference if applicable
10. Special Cases
10.1 Damaged in Transit
If package damaged on arrival:
- 1.Do not accept delivery
- 2.Take photos of package
- 3.Report within 24 hours
- 4.Full refund or replacement provided
10.2 Missing Items
If items missing from package:
- •Report within 48 hours of delivery
- •Provide unboxing video/photos
- •Investigation conducted
- •Resolution within 5 days
10.3 Wrong Product
If wrong product delivered:
- Report immediately
- Free return pickup arranged
- Correct product shipped priority
- Compensation may be offered
11. Gift Returns
11.1 Gift Recipient Returns
- •Can return without receipt
- •Refund issued as store credit
- •Original purchaser notified
11.2 Gift Purchaser Returns
- •Full refund to original payment
- •Gift recipient not notified
13. Sale Item Returns
13.1 Regular Sale Items
- Standard return policy applies
- Final sale price refunded
13.2 Clearance/Final Sale
- No returns unless defective
- Exchange for same item only
- Clearly marked during purchase
12. Bulk Order Returns
Orders with 5+ items:
17. Documentation Required
For All Returns
- Order number
- Registered email/phone
- Return authorization number
For Damaged Items
- Photos of damage
- Unboxing video (recommended)
- Package condition photos
High-Value Returns (₹10,000+)
- Video of packing process
- Self-declaration form
- Additional verification
20. Customer Responsibilities
To ensure smooth returns:
23. Contact Information
For Return Queries:
Email: returns@aeramide.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Escalation Matrix:
- Level 1: Customer Service
- Level 2: Supervisor
- Level 3: Management
- Response time: 24-48 hours per level
24. Frequently Asked Questions
Q: Can I return a gift?
A: Yes, within 7 days with all tags
Q: How long for refund to reflect?
A: 7-14 business days after approval + 5-7 days bank processing
Q: Can I exchange after 7 days?
A: No, all returns/exchanges within 7 days only
Q: What if item goes out of stock for exchange?
A: Full refund or store credit offered
22. Legal Rights
This policy does not affect your statutory rights under:
- Consumer Protection Act, 2019
- Legal Metrology Act, 2009
- Other applicable consumer laws
16. Repeated Returns
Customers with excessive returns may face:
- Account review
- Return privilege suspension
- COD facility withdrawal
- Prior approval requirement
Excessive means: More than 50% orders returned or pattern of fraudulent returns
Customer Satisfaction Commitment
While we maintain these policies for business sustainability, we are committed to customer satisfaction. For exceptional cases not covered here, please contact our customer service team for assistance. We will do our best to find a solution that works for everyone.
Need to Return an Item?
Start your return process online or contact our customer support team for assistance. We're here to help make your return experience smooth and hassle-free.