Shipping Information
Fast, secure, and reliable delivery across India
1. Shipping Coverage
1.1 Domestic Shipping
We currently ship to all serviceable pin codes across India, including:
- All metropolitan cities
- Tier 2 and Tier 3 cities
- Most rural areas with courier connectivity
1.2 Non-Serviceable Areas
Some remote areas may not be serviceable. You will be notified during checkout if your pin code is not serviceable.
1.3 International Shipping
We currently do not offer international shipping. International shipping may be introduced in the future.
2. Shipping Partners
We partner with trusted logistics providers to ensure safe and timely delivery:
We reserve the right to select the shipping partner based on serviceability and efficiency.
3. Shipping Charges & Options
Choose the delivery option that works best for you
Standard Shipping
5-7 Business Days
Free on orders ₹2,999+
₹99 for orders below ₹2,999
Reliable delivery across India with tracking
Express Shipping
2-4 Business Days
₹199 (Metro Cities)
₹249 (Other Cities)
Faster delivery for urgent orders
Special Promotions
We occasionally offer free shipping promotions regardless of order value. Terms apply as specified during the promotion period.
4. Delivery Timelines
4.1 Processing Time
In-Stock Items
1-2 business days
Made-to-Order Items
7-10 business days
Customized Items
10-15 business days
4.2 Transit Time
After dispatch, estimated delivery times are:
| Zone | Coverage | Standard | Express |
|---|---|---|---|
| Metro Cities | Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune | 3-5 business days | 2-3 business days |
| Other Major Cities | All tier 2 and tier 3 cities | 5-7 business days | 3-4 business days |
| Rest of India | All other serviceable areas | 7-10 business days | 5-7 business days (where available) |
4.3 Total Delivery Time
Total delivery time = Processing time + Transit time
Note: Business days exclude Sundays and public holidays
5. Order Processing
Order Confirmation
Instant email and SMS confirmation with order details
Processing
Order verification, jewelry selection, quality check (1-2 days for in-stock items)
Dispatch
Package handed over to courier with tracking ID and insurance
Delivery
Delivered to your doorstep with signature confirmation
Tracking Information Provided:
6. Delivery Process
6.1 Delivery Attempt
- •Courier partners make up to 3 delivery attempts
- •You will receive a call/SMS before delivery
- •Please ensure someone is available to receive the package
6.2 Delivery Verification
At the time of delivery:
6.3 Undelivered Orders
If delivery fails after 3 attempts:
- Package will be returned to our warehouse
- You will be contacted for re-delivery or refund
- Re-delivery charges may apply
7. Special Delivery Instructions
Alternate Address
- •Provide alternate address during checkout
- •Office addresses accepted (specify hours)
- •Cannot change after dispatch
Gift Orders
- •Gift wrapping available for ₹99
- •Gift message can be included
- •Price tags removed
- •Bill sent to purchaser's email
Contactless Delivery
- •Available upon request
- •Package left at doorstep
- •Photo confirmation sent
- •Prepaid orders only
8. Cash on Delivery (COD)
COD Availability & Terms
Note: Exact change recommended for smooth delivery. Repeated COD order cancellations may result in COD privilege suspension.
Security & Packaging
Secure Packaging
All jewelry is packed in elegant Aeramide branded packaging, bubble-wrapped for protection, and sealed with tamper-evident tape.
Order Tracking
Track your order in real-time with SMS, email, and WhatsApp updates at every step of the delivery process.
Delivery Insurance
All orders are insured against loss, damage, or theft during transit at no additional cost to you.
Packaging Standards
All orders are:
12. Peak Season Delivery
During festive seasons and sale periods:
- •Processing time may extend by 2-3 days
- •Delivery may be delayed by 3-5 days
- •Express shipping may not be available
- •Early ordering recommended
Peak Seasons Include:
Diwali Period
October-November
Wedding Season
November-February
Valentine's Week
February
Akshaya Tritiya
April-May
11. Delivery Restrictions
11.1 Restricted Addresses
We cannot deliver to:
11.2 Bulk Orders
Orders above ₹50,000 or 10+ items:
- •May require additional verification
- •Extended processing time (3-5 days)
- •Special shipping arrangements
13. Signature Requirements
Standard Orders
- Signature required for all deliveries
- Can be signed by family member or authorized person
High-Value Orders (Above ₹10,000)
- Signature of recipient mandatory
- Photo ID verification required
- OTP verification required
10. Package Condition
If Package Appears Damaged:
14. Missing Packages
If your package shows delivered but not received:
- 1.Check with family members/neighbors/security
- 2.Contact courier partner with tracking number
- 3.File complaint within 48 hours
- 4.We will investigate with courier partner
- 5.Resolution within 7-10 business days
15. Address Changes
Before Dispatch
Address changes accepted if order not yet dispatched
Contact immediately via:
- • Email: support@aeramide.com
- • Phone: +91 98765 43210
After Dispatch
- Address cannot be changed once dispatched
- •You may redirect with courier partner (charges apply)
- •Order can be returned and re-ordered
22. Customer Responsibilities
To ensure smooth delivery:
23. Contact Information
Customer Support
Email: shipping@aeramide.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Track Your Order
Website: www.aeramide.com/track-order
Email tracking ID to: track@aeramide.com
Real-time tracking available with SMS and email updates
24. Frequently Asked Questions
Q: Can I change delivery date?
A: Yes, contact courier partner using tracking link
Q: Do you deliver on Sundays?
A: Depends on courier partner and location
Q: Can someone else receive my order?
A: Yes, any adult at delivery address can receive
Q: What if my pin code is not serviceable?
A: We'll notify during checkout and suggest alternatives